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HRM & Health Insurance Portal
Decisely

HRM & Health Insurance Portal

Cloud-based Human Resource Management (HRM) platform for managing employees powered by healthcare benefits and providing best-in-class healthcare benefits to employees and their families.

2016
ongoing
16
engineers
8
modules

Project Structure

Robotic Process Automation
Billing
Group List Bill System
Carrier Billing Reconciliation
Financials
Commission Reconciliation
Client proposal system
Proposals / Group On-Boarding
API connections with Vericred, Humana, Nat Gen, Vault
AI assistant based on a local knowledge base
Human capital management
Client Self Service
Employee Self Service
Renewal Automation
 
 
Marketplace
Third party integrations

EVerify

401(k)

Finhabits (IRA)

WOTC

Paylocity Payroll

Primepay

Recruiter ATC

WFM T&A

CFA Payroll

ADP Payroll
Back office
Renewal Automation
Change management
carrier communications
Benefits and demographic
change data warehouse
Transaction history
EDI automation
Payroll integrations
Carrier integrations

Human
Resource
Management

Recruiting, onboarding, compliance, benefits enrollment, reporting, e-verify and e-doc management. All in one place.

  • HRM System
  • HRM System

Developed Features

Benefits Enrollment

New hire enrollment, Open enrollment, Life event enrollment, Renewal automation, Work Status Events

HR management

Company management tools, onboarding processes for new employees and their families, complience, reporting tools

Insurance Benefits

Integrations with insurance carriers, insurance products sync, rate management tools

Retirement solutions

Individual retirement account(IRA), MEP 401(k)

Docs sign

Electronic sign & e-doc management

Analytics & Reporting

Tons of reports from employee census to payroll reports.

AI Assistant

No need to dive deep into insurance contracts, search for specific employee information across the portal, or manually answer questions. CleverLabs has integrated an AI assistant that leverages a local knowledge base adapted to your team, resolving any issue in seconds

79%
Customer Satisfaction Score with AI answers
  • AI assistant

Developed AI Features

Employee AI assistant

An employee can ask for information about the best health insurance benefits, get quick feedback on any legal questions, and receive prompt support

HR AI assistant

No need to scroll through different pages on the portal to find employee information. The AI assistant, completely isolated and dedicated to your team, can quickly locate any information about your employees

AI Call Assistant

The CleverLabs team integrated the OpenAI assistant with Amazon Connect to provide quick call responses and reduce the support team's workload

Robotic Process Automation

The HR team requested a function to terminate employee benefits on external websites that lacked an API. Instead of relying on web scraping or manually navigating HTML anchors, the CleverLabs team developed an AI-powered RPA module. Now, HR can easily perform actions on external websites simply by typing verbal commands, streamlining the process and enhancing efficiency

  • RPA

Back Office

Developed a comprehensive client management system designed specifically for back office operations and internal process management. This system streamlines administrative tasks, enhances workflow efficiency, and provides a centralized platform for managing client interactions

  • Back Office
  • Back Office

Developed Features

Applicant Tracking

Client support monitoring, Inbound emails management, tracking of client engagement

Tasks Management

Tasks board, issue management tools, internal chats

Reports

Customer reports, issues reports, client statistic reports

Healthcare Insurance Proposal Platform

Platform used by internal customers for producing customer facing group healthcare insurance proposals. Insurance can be complicated, different products require different data in order to quote. Different carriers have different processes required to obtain a quote. Insurance is highly regulated, and regulations vary by State.

Proposal Platform

Electronic Data Interchange (EDI) system

EDI used to facilitate data exchange between a company and third-party entities. Supports a lot of exchange protocols and data formats including 834 format.

EDI

Developed Features

Carrier integrations

Integrate with more than 70 carriers like UHC, Anthem, Aetna, Anthem, Cigna, Humana, BCBS and others

Third Party Integrations

E-Verify, 401(k), Finhabits(IRA), WOTC, and many others

Exchange

EDI automation, Benefits and Demographic change data warehouse, Transaction history

Payroll Integrations

PrimePay, Paylocity, ADP, CFA and others

SaaS Billing

The CleverLabs team developed an integrated billing system tailored for managing customer subscriptions. This module handles all aspects of billing, including accurate subscription calculations, automated scheduling, invoicing, and payment processing

Billing

Developed Features

Subscriptions

Manage subscription billing, scheduling, automatically recurring

Integrations

Payments, payment and payroll system integrations

Billing

Calculation, adjustments, invoicing

Revenue and Payment control system

Calculations, reports, finance analytics according to various criteria and filters.

Revenue and Payment control

Technologies

Backend
  • Ruby
  • Ruby On Rails
  • Sidekiq
  • PostgreSQL
Frontend
  • ReactJs
  • Stimulus
  • Webpack
DevOps
  • Docker
  • Docker Compose
  • Kubernetes
  • DataDog
  • ELK
AWS
  • RDS / EC2 / S3
  • Route 53
  • ElastiCache
  • CloudFront
  • Lambda
  • Connect Service
QA
  • RSpec
  • Chai
  • Jest
  • Cypress
  • Selenium
Linters
  • Rubocop
  • ESLint
  • Slim-Lint

Approach

Daily
stand-ups
2
required approves per MR
2-week
sprints
95%
test code coverage
End-to-End
tests
Continuous
delivery

Achievements

300K+ clients
Integrated AI assistants
79% average customer satisfaction
Support for dozens of integrations with insurance companies and payroll systems
Built-in payment and billing system

Testimonials

In early 2016 Decisely made the strategic decision to contract with CleverLabs. We feel we made the right decision. They work very hard to meet our deliverables. Decisely considers CleverLabs an invaluable partner for years to come.

Richard Mann, Chief Product Officer
Full review on Clutch