What is RPA?
Robotic Process Automation (RPA) leverages software robots to mimic human actions in business systems, workflows, and apps. Bots execute communications, extract and validate data, process documents, analyze content, and make rule-based decisions with precision and speed.
- Works across legacy and cloud applications even when APIs are missing
- Automates repetitive, rule-based tasks end-to-end
- Feeds insights into decision-making with AI-assisted bots
RPA Benefits
RPA Cases We Developed
Insurance Renewals Bot
Problem. Brokers tracked renewals across dozens of carrier portals with no APIs, risking missed deadlines and compliance gaps.
Solution. RPA robots orchestrate portal logins, scrape pricing changes, update the policy hub, and notify specialists about exceptions.
Benefits:
- Renewal processing trimmed from days to under an hour.
- Guaranteed compliance with audit trails on each action.
- Proactive alerts prevent revenue leakage from lapsed policies.
Email Dispatcher Bot
Problem. Support teams lost client emails in shared inboxes, creating unanswered tickets and poor NPS.
Solution. A rule-based and AI-assisted bot triages messages, drafts template responses, routes escalations, and monitors SLAs around the clock.
Benefits:
- Zero missed requests thanks to automated triage queues.
- Faster reply times and higher CSAT scores.
- Transparent SLA tracking with real-time alerts.
HR Onboarding Automation
Problem. HR coordinators manually processed new-hire documents, leading to delays, fatigue, and data-entry mistakes.
Solution. A digital assistant collects files from any channel, validates formats, and posts employee records to the HRM platform within minutes.
Benefits:
- Onboarding time reduced from hours to minutes.
- Consistent compliance regardless of file format.
- HR teams focus on people, not paperwork.
Insurance Renewals Bot
Problem. Brokers tracked renewals across dozens of carrier portals with no APIs, risking missed deadlines and compliance gaps.
Solution. RPA robots orchestrate portal logins, scrape pricing changes, update the policy hub, and notify specialists about exceptions.
Benefits:
- Renewal processing trimmed from days to under an hour.
- Guaranteed compliance with audit trails on each action.
- Proactive alerts prevent revenue leakage from lapsed policies.
Email Dispatcher Bot
Problem. Support teams lost client emails in shared inboxes, creating unanswered tickets and poor NPS.
Solution. A rule-based and AI-assisted bot triages messages, drafts template responses, routes escalations, and monitors SLAs around the clock.
Benefits:
- Zero missed requests thanks to automated triage queues.
- Faster reply times and higher CSAT scores.
- Transparent SLA tracking with real-time alerts.
HR Onboarding Automation
Problem. HR coordinators manually processed new-hire documents, leading to delays, fatigue, and data-entry mistakes.
Solution. A digital assistant collects files from any channel, validates formats, and posts employee records to the HRM platform within minutes.
Benefits:
- Onboarding time reduced from hours to minutes.
- Consistent compliance regardless of file format.
- HR teams focus on people, not paperwork.
Our RPA Services
From the first automation blueprint to continuous optimisation, we deliver end-to-end RPA expertise tailored to your operations.
Ready to Automate Your Workflows?
Let CleverLabs help you design, build, and scale automation that transforms the way you operate. We'll identify the highest-impact use cases and deliver measurable results quickly.
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